I am sure you are all used to using self service by now. It seems to be everywhere from the Post Office to Supermarkets and now it is coming to your LRC!
This exciting project will improve customer service by giving staff and students the choice of avoiding queues to issue and return their books. The system uses RFID (Radio Frequency Identification) that will allow us to further develop stock management and control.
In order to make self issue a reality the LRC staff have been incredibly busy processing the stock over the last 7 weeks. We have also been closed for 3 days over half-term to install our new security gates.
On the left you can see Debbie pretending to steal a book, which makes the new gates light up red. The gates are also smart and will be able to give the us much more accurate visitor statistics than our old ones.
The self issue kiosk has also been delivered (photo on the right).
The kiosk allows you to return, renew and issue LRC resources. The kiosk is currently being housed in Meeting Room 2 so that LRC staff can be trained in how to use it as well as giving us time to make sure it is configured correctly before it goes live after Easter.
In the mean time we have a RFID pad set up at the issue desk so we can issue and return your books for you without the alarm going off.
Please bear with us during this transition as staff get used to the new system.
More information and updates on how the project is going will be on the blog soon!
