Welcome to the Summer Term 2014

Welcome back after the Easter break.

At Guildford College LRC we saw 988 visitors over the Easter break and hope you all had a chance to relax and enjoy the sunshine and some Easter eggs in between coursework and revision.

As we go into this term the pressure will be on for you all whether it's finishing off all your coursework or sitting exams. Please respect each other at this time and keep noise to a minimum when you are in the LRC.

We can't believe it's been a whole year since we had our Kiosk installed! We feel it's been working really well and most of you seem to love self-issue and returns.

Here are a few stats to show you how well the kiosk is being used:

8511 books have been borrowed
1302 books have been renewed
8031 books have been returned

Self issue at GC LRC - what do you think?

Guildford LRC has now had its self issue kiosk installed for just over a month and it looks like staff and students are happy and impressed by our new system.

We have had over 970 issues, 803 returns and 89 renewals!

We also have a new drop box for items that need LRC Staff attention and a new trolley for returns.

Here are some of your comments about our new system please continue to let us know what you think!

"Quick, easy, fun!"

"Highly recommended! Easy, no fuss, quick and self-sufficient!"

"Pretty cool :)"

"Good, like ticket issued telling what you've taken out."

"FAB! We want more of them."

"Very impressive and great service."

"Very easy quick system! Useful receipt too! :)"

"Ohh fancy technology"

"More of them would be good, also to put a table next to it. Really easy to use."

If you haven't had a go yet why not pop in and see us? The LRC Staff are happy to show you what to do!

Self issue is coming to GC LRC!

I am sure you are all used to using self service by now. It seems to be everywhere from the Post Office to Supermarkets and now it is coming to your LRC!

This exciting project will improve customer service by giving staff and students the choice of avoiding queues to issue and return their books.  The system uses RFID (Radio Frequency Identification) that will allow us to further develop stock management and control.

In order to make self issue a reality the LRC staff have been incredibly busy processing the stock over the last 7 weeks. We have also been closed for 3 days over half-term to install our new security gates.

On the left you can see Debbie pretending to steal a book, which makes the new gates light up red. The gates are also smart and will be able to give the us much more accurate visitor statistics than our old ones.

The self issue kiosk has also been delivered (photo on the right).

The kiosk allows you to return, renew and issue LRC resources. The kiosk is currently being housed in Meeting Room 2 so that LRC staff can be trained in how to use it as well as giving us time to make sure it is configured correctly before it goes live after Easter.

In the mean time we have a RFID pad set up at the issue desk so we can issue and return your books for you without the alarm going off.

Please bear with us during this transition as staff get used to the new system.

More information and updates on how the project is going will be on the blog soon!