First Impressions Survey Results 2015

Many thanks to everyone who took the time to fill out our quick survey regarding your first impressions of the LRCs.

Key points

86% of respondents rated the the LRC staff as Good

We were really happy to receive so many positive comments about how friendly and helpful the LRC staff have been.  We will continue to follow our aim of developing a helpful and supportive service for students.

64% of respondents rated the Computers as Good

We have shared your feedback with IT staff and we will continue to work with them to reduce and/or find solutions to the problems experienced.

65% of respondents rated the Books as Good

We will continue to liaise with curriculum staff to ensure key texts are available but we welcome your feedback too. So let us know if we have a gap - it might be that the librarian hasn't seen your reading list yet.

64% or respondents rated the Decor as Good

We will work with Facilities to ensure that we provide an environment that is comfortable and suitable for study and learning.


Look out for the posters in each LRC which address feedback specific to that site.

LRC First Impressions Survey 2014 Results

Farnham, Guildford, and Merrist Wood LRCs

Thank you to everyone who took park in our First Impressions Survey in November 2014.  All three LRCs were involved and we got some really great feedback.

Our Survey Said - Our Response

STAFF:

100% of students overall rate the LRC staff 'Good' or 'Satisfactory'

We aim to... continue to develop a helpful and supportive service for students.

COMPUTERS:

86% of students overall consider the computers to be 'Good' or 'Satisfactory'

13% overall said the computers 'Could Be Better'

We aim to... continue to work with IT staff to help reduce the problems experienced in the LRCs in the first term.

BOOKS:

82% of students overall consider the books to be 'Good' or 'Satisfactory'

We aim to... continue to liaise with tutors to ensure key texts are available, including e-books.

DECOR / ENVIRONMENT:

88% of students overall consider the LRC decor and environment to be 'Good' or 'Satisfactory'

11% of respondents overall said the decor 'Could Be Better'

We aim to... continue to improve the environment and general décor at all LRCs to ensure that we provide an environment that is comfortable and suitable for study and learning.

LRCs First Impressions Survey Results

Farnham, Guildford, and Merrist Wood LRCs

Thank you to everyone who took park in our First Impressions Survey in October 2011.  All three LRCs were involved and we got some really great feedback.

Our Survey Said - Our Response

STAFF:

87% of students overall rate the LRC staff 'Good'
Farnham College received the top rating of 93%

We aim to... continue to develop a helpful and supportive service for students.

COMPUTERS:

85% of students overall consider the computers to be 'Good' or 'Satisfactory'

61% of respondents rated the computers as 'Good'

13% overall said the computers 'Could Be Better' but this increased to 17% at Merrist Wood

We aim to... continue to develop the computer booking service and to investigate extending the provision of laptops to students particularly at Merrist Wood.

BOOKS:

85% of students overall consider the books to be 'Good' or 'Satisfactory'

We aim to... continue to liaise with tutors to ensure key texts are available, including e-books.

DECOR / ENVIRONMENT:

88% of students overall consider the LRC decor and environment to be 'Good' or 'Satisfactory'

10% of respondents overall said the decor 'Could Be Better' but this increased to 13% at Guildford College

We aim to... submit a request for painting and decorating at Guildford College LRC in the first instance and, longer term, seek advice from design specialists and submit bids for funds.